This site is owned and operated by Icon Water using software licensed from Harvest Digital Planning (Harvest). For details on how Icon Water collects and protects your personal information, refer to their Privacy Policy below. For details of how Harvest may access personal information, please refer to Harvest’s Privacy Policy.

Icon Water Limited (formerly ACTEW Corporation) and its related entities are committed to ensuring the protection of their customers’ personal details and related information in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles contained in the Act.

Privacy Policy

Our Privacy Policy sets out how we collect, hold, use and disclose your personal information. We recommend that you read it carefully. Our Privacy Policy can be found here: Icon Water's Privacy Policy

Our Privacy Policy explains that we take reasonable steps to ensure the information we collect and hold about you is accurate, up-to-date and complete, and if used or disclosed, also relevant. Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete, up-to-date or is otherwise misleading.

We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We may ask you to complete a ‘Personal Information Access Request Form’ and may charge you a reasonable fee for retrieving and sending the information to you.

Click here to access Icon Water's Personal Information Access Request form.

Our Privacy Policy also contains:

• how we collect your personal information, including from third parties;
• why we collect your personal information;
• whether the collection is required or authorised by law;
• consequences for you if we do not collect your personal information;
• how we use and disclose your personal information;
• information about how you may complain about a breach by us of the Australian Privacy Principles and how we deal with such a complaint; and
• whether we disclose your personal information overseas.

Online Security

Our Online Security Statement provides additional security information about how we ensure the security of your personal information when you deal with us online.

We take the security of our website seriously and are committed to upholding high standards of data integrity. Our Online Security Statement applies to this website, located at iconwater.com.au, which is operated and managed by Icon Water Limited. Our Online Security Statement can be found here: Icon Water's Online Security Statement

Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

iconwater.com.au and letstalk.iconwater.com.au also use interfaces with social media sites such as LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Contacting us

If you have any questions or concerns about our Privacy Policy, please email us at talktous@iconwater.com.au or call us on 02 6248 3111

The following Terms and Conditions govern the use of Let's Talk Water and Wastewater (“the site”). The software platform is owned by Harvest Digital Planning Pty Ltd (Harvest) and operated by us, Icon Water.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to an Icon Water representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to communications@iconwater.com.au.

Governing Law

These Terms shall be governed in accordance with the laws of the Australian Capital Territory, Australia, without regards to its conflict of law provisions.

Indemnification

Icon Water, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Icon Water and its suppliers and licensors.

Icon Water owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at communications@iconwater.com.au