Our price proposal
Read the submission to our regulator.
Icon Water is the ACT’s supplier of essential water and wastewater (sewerage) services; proudly serving the ACT community for over 100 years. The Independent Competition and Regulatory Commission (ICRC) is the independent body responsible for reviewing our services and setting our maximum prices every five years.
We have published our price proposal for the 2023 to 2028 period. The proposal outlines our priorities and investments for delivering water and wastewater services to the ACT community, and customer prices for the period 2023 to 2028. It has been informed by community feedback and the involvement of more than 17,500 people in Canberra who participated in our Let’s Talk engagement program. We submitted the price proposal to the ICRC in the middle of 2022.
Icon Water is the ACT’s supplier of essential water and wastewater services; proudly serving the community for over 100 years.
We own and operate assets worth over $2.6 billion, comprising the ACT’s network of dams, water treatment plants, sewage treatment plants, reservoirs, water and sewage pumping stations, mains and other related infrastructure.
The Independent Competition and Regulatory Commission (ICRC) regulates prices, access to infrastructure services and other matters in relation to regulated industries in the ACT. They also have responsibility for licensing utility services in the ACT and ensuring compliance with licence conditions.
As such, the ICRC is Icon Water’s economic regulator. This is important for ACT water customers, as Icon Water is the monopoly provider of essential water services in the ACT. The ICRC’s role is to ensure we provide safe and reliable services at a fair and efficient cost that is in the interest of our customers.
Yes. Your feedback is a critical component of our proposal. We want to understand what you value about your water and wastewater services, and how we can improve.
All feedback and input received will be valuable in shaping and informing our final proposal.
Our price proposal will be submitted to the ICRC during the middle of 2022. We will post the document on this website.
We have a goal of consulting with as many people and groups as possible in the ACT. We have plans to speak with existing customers, ACT residents, local Indigenous communities, businesses, environmental groups, our account holders, developers needing access to water infrastructure, plus many more.
The future of water is vital, we want to hear from every member of our community.
Don’t miss the opportunity to have your say. We’ll be updating this site with key dates for any upcoming events and opportunities for participation.
Icon Water Limited (formerly ACTEW Corporation) and its related entities are committed to ensuring the protection of their customers’ personal details and related information in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles contained in the Act.
We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We may ask you to complete a ‘Personal Information Access Request Form’ and may charge you a reasonable fee for retrieving and sending the information to you.
Click here to access Icon Water's Personal Information Access Request form.
Our Online Security Statement provides additional security information about how we ensure the security of your personal information when you deal with us online.
We take the security of our website seriously and are committed to upholding high standards of data integrity. Our Online Security Statement applies to this website, located at iconwater.com.au, which is operated and managed by Icon Water Limited. Our Online Security Statement can be found here: Icon Water's Online Security Statement
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
The following Terms and Conditions govern the use of Let's Talk Water and Wastewater (“the site”). The software platform is owned by Harvest Digital Planning Pty Ltd (Harvest) and operated by us, Icon Water.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to firstname.lastname@example.org.
These Terms shall be governed in accordance with the laws of the Australian Capital Territory, Australia, without regards to its conflict of law provisions.
Icon Water, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Icon Water and its suppliers and licensors.
Icon Water owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
If you have any questions about these Terms, please contact us at email@example.com
Creating an account helps us better understand your needs and the needs of the community.
Sign up with email
Already have an account? Log in now
Thank you, your account has been created.
Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.